Free Standard Delivery: It is free for order of £25 or above and takes 3-4 working days to deliver.
Standard Delivery: It cost £0.99 to £2.49 and takes 3-4 working days to deliver.
Express Delivery: It cost £4.99 and it will be delivered to you by next day if ordered by 4:00pm Monday to Friday – Exclusions apply.
If you have selected Express Delivery, your order will be delivered to you by next Day if ordered by 4:00pm Monday to Friday – Exclusions apply*. You can select Express delivery during checkout process.
If you are out when Royal Mail try to deliver your item, it may be left with a neighbour. To opt out of this service please click here
If you opt out of this service you will receive a ‘Something for you’ card to collect your order at your local Post Office® For information on collection please click here
If your item isn’t collected within 18 days it will be returned back to us and we will contact you either by phone or email to rearrange delivery or a refund. We will automatically refund your order if no contact is made within 7 working days.
We will always endeavour to resolve any delivery issues as quickly as possible. If you believe your order has been lost, please contact our Customer Service Team with your order reference number within 14 days from your order dispatch date. You will need to fill out a denial of receipt form so we can investigate further. No resend or refund will be offered until a full investigation is complete.
We will always do our best to ensure that your product arrives correctly and in perfect condition. Sometimes, however, mistakes do happen and we want to be able to resolve them for you as quickly as possible. In this case you can either:
Call our Customer Services Team on (0044) 208-545-7753 to arrange a return, refund or replacement, or email them at email@example.com. Please remember to include the following information if you email: name, email address, order number, product code and reason for return. Please also state clearly whether you would like a refund, an exchange or a replacement.
In the case of faulty or damaged items, or order errors, we will cover the cost of returning the items to us via Royal Mail by supplying a Returns Label. Please contact our Customer Service Team to request this. When posting items back to us please make sure to request a proof of postage receipt from the post office, as we can’t take responsibility if the item is lost without a proof of postage receipt.
Refunds will be paid onto the same credit or debit card from which payment was taken for items returned to us. The refund value will be for the price paid when the order was placed. Refunds will only be processed once the item is received back.
You may cancel your order (or any part of it) at any stage before the Products are dispatched to you, and up to 14 days afterwards. Please refer to your (“Dispatch Confirmation”) email for the Returns Procedure for online orders or by contacting our Customer Services team at firstname.lastname@example.org or on 208-545-7753.